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GOLD AVENUE CEO
We work conjointly with trusted shipping companies. All orders are securely wrapped up and insured against theft, damage, and all loss at all time. For safe delivery, all parcels require your signature upon delivery.
GOLD AVENUE ships in Europe. We wrap all parcels discretely. Because all our packages are insured, buyers must sign upon delivery to confirm and guarantee good reception of the order.
GOLD AVENUE offers express delivery (1 - 3 business days) as well as a standard delivery (3 - 5 business days).
Our trusted partner for domestic delivery is performed by the renowned Swiss Post. International orders are guaranteed by UPS. Each delivery comes with a tracking number allowing you to follow your parcel online.
For International shipments (out of Switzerland), GOLD AVENUE provides to the carrier all necessary documents for timely customs clearance and for the assessment of local duty and tax in your country of destination. If the order is subjected to duties and taxes, the buyer is required to pay the necessary import duty and tax upon delivery.
GOLD AVENUE suggests consulting a local customs broker for more information regarding your country’s customs policies. Please contact your local customs office or get in touch with our Customer Service for support.
GOLD AVENUE discretely wraps all packages without giving any indication as to the contents. To fully protect your purchase and prevent any possible damage, we make sure your belongings are carefully packed in secure packaging.
GOLD AVENUE fully insures all its shipments against theft, damage, and loss at all time. Your purchase is insured up to your signature upon delivery. If you experience any delay or you have any questions about your delivery, please contact our Customer Service. Our Customer Support is always available to help you.
GOLD AVENUE suggests refusing any shipment that appears to be damaged or tampered with as the shipping insurance ends once signed for and/or delivered. When refused, the package will return to GOLD AVENUE for inspection and be reshipped once it has been fully inspected.