We’re here to help you!

Our customer service team based in Geneva is available to answer all your questions.

mo – fri: 09:00-18:00 (CEST)

Find the answers to all your questions on our FAQ.

We call you back within 24h on average

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Book a call with us when it suits you best, and we’ll help you set it up.

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A bigger question?

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Frequently Asked Questions

Do you ship internationally?

How long will it take for my delivery order to arrive?

Can I cancel or change my order once it has been placed?

What are the storage costs on GOLD AVENUE?

If you store below CHF100,000 in precious metals value with us, the first 3 months of storage are free. After that, your storage remains entirely free if you store less than CHF10,000 in precious metal value.

If you store between CHF10,000 and CHF100,000 in precious metals value, you will simply pay CHF8/month for storage.

If you would like to store above CHF100,000 in precious metals value, you will pay 0.5%/year based on the value of your stored precious metals.

Finally, storage insurance is included for everyone, at no extra cost, to cover your stored precious metals against theft, damage, and loss, at all times.

How can I be sure that your products are authentic?

All our products come directlly from the most reputable mints and have undergone extensive quality control. Some products come with the Veriscan™ technology, an advanced scanning technology that can instantly authenticate any PAMP precious metals product bearing the VERISCAN™ logo. Other products also use the CertiPAMP™ packaging, which is a guarantee of genuine PAMP bars and quality excellence and comes with a signed certificate of authenticity.