Gold Avenue

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FAQ

Find the answers to our frequently asked questions here.

Contact information

Contact information

Buy from us

Do you have a minimum order amount?
How do I make purchases from Gold Avenue?
Do you have a maximum order amount?
What products does Gold Avenue sell?
Is it possible to pick up my purchase in your office?
What languages do you speak?
How do I open an account with Gold Avenue?
What is your return policy?
Can Gold Avenue store my Gold, Silver, Platinum or Palladium for me?
Do you report my purchase of Precious Metals to anybody?

Payments

What currencies does Gold Avenue accept?
What form of payment does Gold Avenue accept?
Can someone else pay on my behalf?
Can I change my payment method?
Why do you charge 2% of the total invoice if I pay with credit Card?
Can I cancel or change my order once it has been placed?
How do I pay by bank wire?
How much time do I have to make the payment?
What happens if my payment isn't received within the applicable time period?
What happens if I don't pay my order after it has been confirmed?

Shipping and return

Do you ship internationally?
How do you wrap your packages?
How long will it take to ship my order?
Is my package insured while in transit?
My package appears to have been damaged or tampered with. What should I do?
Is full value declared for the package on customs forms?
Can you ship my order to a post office box?
Is a signature required for my shipment?
Will there be any taxes or duties on my order?
What is your return policy?

Pricing

Are my prices locked in when I place my order?
Does Gold Avenue offer volume pricing on their products?

Selling to us

Is there a minimum or maximum amount when selling to Gold Avenue?
How do I sell to Gold Avenue?
When will I receive my payment?
What products do you buy?
Can I cancel or change my order?

Secure storage

How can I store my Precious Metals in Gold Avenue safe?
Why should I prefer to store my Precious Metal products with Gold Avenue?
What does it cost to store my products with Gold Avenue?
How do I pay my storage fees to Gold Avenue?
How much does it cost to ship my products from the storage facility in the event I want to take possession of my product?
Are my products safe and insured in the Gold Avenue safe?
Are my Precious Metals always physically allocated?
Can I store in Gold Avenue safe Precious Metals that I already own?
Where are my products stored?
Does Gold Avenue buy back the Precious Metals I have in storage?
What happens with my stored products if you go bankrupt?

Contact information

Contact via email :
info@goldavenue.com

Contact via phone :
+41 22 552 30 17

Office location :
Goldavenue SA
Avenue Rosemont 8
1208 Genève

Have a question for us?

Gold Avenue Headquarters

Avenue Rosemont 8

CH-1208 Geneva

Switzerland

Get in touch

info@goldavenue.com

+41 (0)22 552 30 17

mo – fri: 09:00 – 17:00 (CEST)

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