FAQ

Find the answers to our frequently asked questions here.

Contact information Buy from us Payments Shipping and return Pricing Selling to us Secure storage Data & Verification Customer Service Taxation Product Our Group Storage solution

What is a KYC (Know Your Customer)?

The KYC (Know Your Customer) process, is a verification process for customers interested in purchasing more than CHF15,000 on GOLD AVENUE. Through this process we verify the identity and compliance of our customers with the current legislation. It is mandatory for regulated activities such as those of GOLD AVENUE. Customers will be asked to provide personal and financial information, a governmental identification (ID or passport), a selfie picture, and a proof of address.

Have a question for us?

GOLD AVENUE Headquarters

Avenue Rosemont 10

CH-1208 Geneva

Switzerland

Get in touch

info@goldavenue.com

+41 (0)22 518 92 11

mo – fri: 09:00-11:00 – 14:00-17:00 (CEST)