FAQ

Find the answers to our frequently asked questions here.

Contact information Buy from us Payments Shipping and return Pricing Selling to us Secure storage Data & Verification Discount codes Customer Service Taxation Precious metals Our Group Storage solution Auto-Savings

Why did I receive an email concerning a recent login on my account from a new IP address?

When you log in to your account from a new IP address, our system detects it. We then send you an email to keep you informed of this new login. If you don't recognize the connection and think someone else might have tried to access your account, contact us so we can make sure everything is in order. If you want to stop receiving these emails, you can disable them on your profile page.


Have a question for us?

GOLD AVENUE Headquarters

Case Postale

CH-1204 Geneva

Switzerland

Get in touch

info@goldavenue.com

+41 (0)22 518 92 11

mo – fri: 09:00-11:00 – 14:00-17:00 (CEST)