FAQ

Find the answers to our frequently asked questions here.

Contact information Buy from us Payments Shipping and return Pricing Selling to us Secure storage Data & Verification Discount codes Customer Service Taxation Precious metals Our Group Storage solution

What happens to my personal data in case of a cyberattack?

We have put in place high security standards for our website and server, with our IT team performing constant security checks. If our system was to go down to protect against a cyberattack, we use several encrypted back up systems located in Switzerland where our information is constantly duplicated.

As GOLD AVENUE only sells physical precious metals, all your precious metals stored with us would remain untouched in our vaults in case of a cyberattack.

Have a question for us?

GOLD AVENUE Headquarters

Promenade de Saint-Antoine 10

CH-1204 Geneva

Switzerland

Get in touch

info@goldavenue.com

+41 (0)22 518 92 11

mo – fri: 09:00-11:00 – 14:00-17:00 (CEST)