Find the answers to our frequently asked questions here.

Contact information Buy from us Payments Shipping and return Pricing Selling to us Secure storage Data & Verification Discount codes Customer Service Taxation Precious metals Our Group Storage solution Auto-Savings

Do you ship internationally?

Yes, we use UPS Access Point™ and regular post for shipping throughout Europe.

We currently ship to 24 European countries. You can see the full updated list of countries on our Pricing page.

If your country does not appear in the list however, you can still buy products on our platform and store them in our secured vaults. You can resell your stored products at any time and with 0% commission.

Have a question for us?

GOLD AVENUE Headquarters

Case Postale

CH-1204 Geneva


Get in touch


+41 (0)22 518 92 11

mo – fri: 09:00-11:00 – 14:00-17:00 (CEST)