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    FAQ

    Find the answers to our frequently asked questions here.

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      What should I do if my package appears to have been damaged or tampered with?

      Refuse any shipment that appears to be damaged or tampered with. Insurance on your package will end once your shipment has been signed for and/or delivered. If you refuse your shipment, it will be returned to GOLD AVENUE for inspection.

      Have a question for us?

      GOLD AVENUE Headquarters

      Promenade de Saint-Antoine 10

      CH-1204 Geneva

      Switzerland

      Get in touch

      info@goldavenue.com

      +41 (0)22 518 92 11

      mo – fri: 09:00-11:00 – 14:00-17:00 (CEST)