My package appears to have been damaged or tampered with. What should

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Contact information
Why did I receive an email concerning a recent login on my account from a new IP address?

Buy from us

Do you have a minimum order amount?
Can I pick up my orders directly at your offices?
What languages do you speak?
How do I open a GOLD AVENUE account?
What is your return policy?
Can I instantly store the precious metals I buy on GOLD AVENUE?
Do you report my purchase of Precious Metals to anybody?
How do I make a purchase on GOLD AVENUE?
Is there a maximum order amount on GOLD AVENUE?
What products are sold on GOLD AVENUE?

Payments

Which currencies are accepted on GOLD AVENUE?
What payment methods are accepted on GOLD AVENUE?
Can someone else pay on my behalf on GOLD AVENUE?
Can I change my payment method?
Why do you charge 3% of the total invoice if I pay with credit Card?
Can I cancel or change my order once it has been placed?
How do I pay by wire transfer?
How much time do I have to make the payment?
What happens if my payment isn't received within the applicable time period?
What happens if I don't pay my order after it has been confirmed?

Shipping and return

Do you ship internationally?
How do you wrap your packages?
How long will it take to ship my order?
Is my package insured while in transit?
What should I do if my package appears to have been damaged or tampered with?
Is full value declared for the package on customs forms?
Can I send my order to a post office box?
Is a signature required upon delivery of my products?
Will there be any taxes or duties on my order?
What is your return policy?

Pricing

Can my prices change after I have placed my order?
Do you offer discounts on GOLD AVENUE products?

Selling to us

Is there a limit to what I can resell on GOLD AVENUE?
How do I sell to Gold Avenue?
Do you buy back precious metal products?
Can I cancel or change my order?
After I resell my products on GOLD AVENUE, when will I receive the money in my account?

Secure storage

How can I store my Precious Metals in GOLD AVENUE's vaults?
Why should I store my precious metal products with GOLD AVENUE?
What are the storage costs on GOLD AVENUE?
How do I pay my storage fees to GOLD AVENUE?
How much does it cost to ship my stored products from the GOLD AVENUE vaults?
Are my products stored in the GOLD AVENUE vaults, safe and insured?
Are my Precious Metals always physically allocated?
Can I store my own precious metals in your vaults?
Where are my GOLD AVENUE products stored?
Do you buy back the precious metals stored in your vaults?
What happens with my stored products if you go bankrupt?

What should I do if my package appears to have been damaged or tampered with?

Refuse any shipment that appears to be damaged or tampered with. Insurance on your package will end once your shipment has been signed for and/or delivered. If you refuse your shipment, it will be returned to GOLD AVENUE for inspection.

Have a question for us?

GOLD AVENUE Headquarters

Avenue Rosemont 10

CH-1208 Geneva

Switzerland

Get in touch

info@goldavenue.com

+41 (0)22 518 92 11

mo – fri: 09:00-11:00 – 14:00-17:00 (CEST)

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What should I do if my package appears to have been damaged or tampered with?

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