Gold

€0.00

(€0.00)

Silver

€0.00

(€0.00)

Platinum

€0.00

(€0.00)

Palladium

€0.00

(€0.00)

+41 22 518 92 11

Can I deliver an order to another person?

How can we help you?

gold

Delivery

International delivery, packaging, return policy, delivery tracking

Do you ship internationally?

How do you wrap your packages?

How long will it take for my delivery order to arrive?

Is my package insured while in transit?

What should I do if my package appears to have been damaged or tampered with?

Is the full value of my order declared on its customs forms?

Can I send my order to a post office box?

Is a signature required upon delivery or pickup of my products?

Will there be any taxes or duties on my order?

What is your return policy?

Can I track my delivery?

Can I ask for my products to be delivered at home?

Can I deliver an order to another person?

Can someone else sign on my behalf for a delivery?

What if I don't have a post code?

How much does it cost to ship my stored products from the GOLD AVENUE vaults?

Can I deliver an order to another person?

No, the name of the recipient of an order must match with the name of the account holder. However, you can gift in one click a stored product to another GOLD AVENUE customer directly from your Wallet page.

Still need help or simply want to share your thoughts? Contact us!