Find the answers to our frequently asked questions here.

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How can I redeem my stored products?

You can ask for your stored products to be delivered to you at any time. On your personal account, simply choose the delivery option for the products you wish to redeem, settle the shipping fees and receive your products within 4 to 10 business days. Please note that once they have been delivered, your products can no longer be bought back by GOLD AVENUE.

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GOLD AVENUE Headquarters

Case Postale

CH-1204 Geneva


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+41 (0)22 518 92 11

mo – fri: 09:00-11:00 – 14:00-17:00 (CEST)