FAQ

    Find the answers to our frequently asked questions here.

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      Can I pick up my products in person?

      We do not store any products in our Geneva offices, and for security reasons, physical access to our vaults in Switzerland is not authorized. If you wish to consult, sell, or redeem your stored products, you can do so at any time from your online personal account.

      Have a question for us?

      GOLD AVENUE Headquarters

      Case Postale

      CH-1204 Geneva

      Switzerland

      Get in touch

      info@goldavenue.com

      +41 (0)22 518 92 11

      mo – fri: 09:00-11:00 – 14:00-17:00 (CEST)