FAQ

Find the answers to our frequently asked questions here.

Contact information Buy from us Payments Shipping and return Pricing Selling to us Secure storage Data & Verification Customer Service Taxation Product Our Group Storage solution

Can I pick up my products in person?

We do not store any products in our Geneva offices, and for security reasons, physical access to our vaults in Switzerland is not authorized. If you wish to consult, sell, or redeem your stored products, you can do so at any time from your online personal account.

Have a question for us?

GOLD AVENUE Headquarters

Avenue Rosemont 10

CH-1208 Geneva

Switzerland

Get in touch

info@goldavenue.com

+41 (0)22 518 92 11

mo – fri: 09:00-11:00 – 14:00-17:00 (CEST)