Find the answers to our frequently asked questions here.

Contact information Buy from us Payments Shipping and return Pricing Selling to us Secure storage Data & Verification Discount codes Customer Service Taxation Precious metals Our Group Storage solution Auto-Savings Contact category

What is the 3% surcharge on credit cards payments?

The 3% surcharge is due to the priority handling of your order. Payment by credit card allows for your payment to arrive instantly as opposed to wire transfers taking up to 2-3 days to reach us. This allows us to approve your orders instantly and thus prevent any price fluctuations.

Have a question for us?

GOLD AVENUE Headquarters

Case Postale

CH-1204 Geneva


Get in touch


+41 (0)22 518 92 11

mo – fri: 09:00-11:00 – 14:00-17:00 (CEST)