Find the answers to our frequently asked questions here.

Contact information Buy from us Payments Shipping and return Pricing Selling to us Secure storage Data & Verification Discount codes Customer Service Taxation Precious metals Our Group Storage solution Auto-Savings

What happens if my payment isn't received within the applicable time period?

After (3) three business days, GOLD AVENUE reserves the right to cancel the order – without setting any grace period. If applicable, you will be held responsible and liable to Goldavenue SA for any cancellation fee and/or market loss.

Have a question for us?

GOLD AVENUE Headquarters

Case Postale

CH-1204 Geneva


Get in touch


+41 (0)22 518 92 11

mo – fri: 09:00-11:00 – 14:00-17:00 (CEST)