Why can't I generate the certificate in my wallet?

How can we help you?

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Adding products to your cart, checkout, Auto-Savings, discount codes

Is there a maximum order amount?

Can I instantly store the precious metals I buy on GOLD AVENUE?

Can I pick up my orders directly at your offices?

Can I modify my order once it has been placed?

Is there a minimum order amount?

Why can't I generate the certificate in my wallet?

To whom can I gift a stored product?

Can I exchange several small precious metal products for one bigger products of the same value?

Can I buy on GOLD AVENUE through my company?

Where can I find a discount code?

Can I use several discount codes on an order?

If my order is cancelled, can I get my discount code back?

How do discount codes work?

Can I pause, change, or cancel my Auto-Savings whenever I want?

What payment methods can I use to set up an Auto-Savings order?

Can I set the price of the products I buy on Auto-Savings?

Do I have to pay for using the Auto-Savings feature?

Can I ship my Auto-Savings products?

Do I own 100% of the precious metals I buy on GOLD AVENUE?

What is cost-averaging, and how does it work?

Why doesn't my discount code work?

When I make a purchase on your platform, does GOLD AVENUE or MKS PAMP issue my certificate?

Why can't I generate the certificate in my wallet?

This option is only available 24 hours after your first order. If after 24 hours you are still not able to generate a certificate, please contact our customer service.

Still need help or simply want to share your thoughts? Contact us!